FAQ's - DMX Controller

WHAT DO I NEED TO DO TO UPGRADE MY INTERFACE?

See the Upgrades page for more information on upgrading your Sunlite interface

WHERE CAN I FIND THE SERIAL NUMBER ON MY INTERFACE?

In most cases the SN (Serial Number) is visible on the PCB or the CPU.  The SN is usually a 4 to 9 digit number.  In some instances, it may be necessary to open the plastic casing (by removing the 2 screws) to see the SN.  Also, it is possible to see the SN by using the Hardware Manager Software.  The Hardware Manager Software can be found on our website, by visiting the "Downloads" page.

MY INTERFACE IS NOT DETECTED

Make sure you are using the latest software version available from our website.

Update the firmware with HardwareManager.exe available in the software directory and windows start menu.
Try another USB cable and socket.
If you are using a 64 bit operating system, make sure your interface is 64 bit compatible. (SIUDI1, 2 and 5 interfaces are only 32bit compatible)
Check that your USB hub is USB 2.0 or higher.
If you are using a SUNLITE-FC interface, try removing and replacing the miniSD card
Refer to the USB not detected video tutorial

I HAVE NO DMX OUTPUT

Make sure you are using the latest software version available from our website.

Check the DMX output using Hardware Manager.exe to see if it is a software problem or not.

WHAT ARE THE PINS ON THE REAR OF THE INTERFACE FOR?

The port socket is a HE10 dry contact port socket. No voltage needs to be sent. Connect a relay from a switch. When one of the port pins shorts with the ground pin, the scene will be triggered and will stay on even after the port has been released. You can combine the ports in binary to enable you to have more triggers. We do not make any switches for these, however more information including manufacturers links can be found in the manual.

MY ELECTRONIC INTERFACE ISN'T WORKING. WHAT SHOULD I DO?

If your interface isn't working, you will need to create a ticket through our web store to request a ticket.  You will need to create an account, if you don't already have one. Once you've created an account, add your address and telephone number.  Please follow the steps listed below:

- Click "Repair & Fix"
- Click "New Ticket"
- Enter the serial number located on your interface
- Enter the description of the problem you are having with your interface

Once we've received your ticket , one of the following will happen:
- An RMA Technician will contact you, to attempt to solve the issue remotely.
- In the event the issue cannot be solved remotely, an RMA Technician will reply with an authorized RMA number, a shipping address, and information on any possible charges that may occur for repairs.

Important: Please do NOT ship your interface, without first obtaining the required RMA authorization number.  If your interface is shipped without the required RMA authorization number, it will be returned to you, without repairs, at your expense.