FAQ’s - DMX Software

WILL MY SUITE2 INTERFACE WORK WITH THE SUNLITE SUITE 3 SOFTWARE?

To use the Sunlite Suite 3 software a SUNLITE-BC, SUNLITE-EC or SUNLITE-FC interface is required. Older Sunlite interfaces are not compatible. Visit our upgrades page for more information.

I HAVE A MESSAGE SAYING I MUST UPDATE MY FIRMWARE. WHAT DOES THIS MEAN?

Firmware is the code which is stored inside your interface's memory chip. It includes important information to allow your interface to communicate with the computer and run in stand-alone. Sometimes we make updates to the firmware, or we will make a software update which will require a firmware update to work properly.

To update your firmware:

1. Make sure you have the latest software version installed from our website
2. Close any DMX software you may have running and open "Hardware Manager.exe" which can be found in your software root directory (eg. C:->LightingSoft->Hardware Manager). You can also find this in the start->program files menu
3. Select the firmware tab and click update firmware
4. Wait a few seconds whilst the firmware is updated and the interface resets. "Interface Not Detected" will appear whilst your interface is being reset

WHAT IS THE MINIMUM CONFIGURATION REQUIRED TO USE SUNLITE SUITE 3 ON MY COMPUTER?

Minimum computer requirements:

Computer working under Windows 7 or higher
1 Ghz speed processor
2 Gb Memory (RAM)
1280*768 pixel screen
OpenGL 3.1 (for 3D)
*NOTE: we have had several reports of the Intel HD Graphics 3000 adapter not properly working with OpenGL 3.1*

Recommended computer requirements:

Computer working under Windows 7 or higher
2 Ghz speed processor, dual core
4 Gb Memory (RAM)
Video card with 1GB video memory
1920*1080 pixel screen
OpenGL 3.1 (for 3D)